Frequently Asked Questions for Experience Operators

My company details
Vouchers
Promos

My company details: Do I need to let you know when my details change?

Yes. Since these details that are held on your registration page (accessed through Admin Central) are those that are used to let you know when we have a sold a voucher for you and also to send you your monthly statement and pay you it is important that you update your registration immediately with any changes.

My company details: Do I need to invoice you?

No, never. We raise invoices on your behalf each time a payment is due (a "self-billed" invoice). We e-mail you a copy of every invoice when we make payments as well as keeping a copy in Admin Central.

My company details: Do you have preferred operators in each region? Can I be guaranteed getting all sales in my county?

No to both, we operate a completely free and open market. Each operator is responsible for creating their own promotions, so it up to you to make them as attractive as possible. Of course if you want help with this, we are always here to give you some ideas on how you can make them more attractive.

Vouchers: How do I update a voucher's status?

Click on Vouchers in the Reports section of Admin Central. Select the relevant month (or do a search on the voucher ID). When the relevant voucher is listed, use the Action dropdown menu to choose the correct new status and hit the Go button.

Vouchers: What should I do when someone calls me to book an experience?

Click on Vouchers in the Reports section of Admin Central. Select the relevant month (or do a search on the voucher ID). When the relevant voucher is listed, use the Action dropdown menu to set the status to Booked and hit the Go button.

Vouchers: What do I do once an experience is taken?

Click on Vouchers in the Reports section of Admin Central. Select the relevant month (or do a search on the voucher ID). When the relevant voucher is listed, use the Action dropdown menu to set the status to Used and hit the Go button.

Vouchers: If someone wants to book an experience for a particular date, how is this handled?

There are two ways that we can handle this. The first (and best) which is to set up 'online availability checking' on all your promos. This means that when a potential customer is looking at one of your promotions with a particular date in mind, he/she can click a link and send you a brief email message asking about a particular requirement (time/day/weekend etc). This method relies on your ability to respond to customer emails in a timely fashion. If you would like to implement online availabilty checking for your promotions please contact Customer Service.

The alternative puts more onus on the potential customer and involves a chain of phone calls and/or emails between us, the customer and yourselves which obviously takes more time (and can result in the question being answered too late).

Vouchers: Can I restrict when my vouchers can be used?

Yes. Because of the way that promotions are handled by us this is perfectly possible and some of our operators already do it. When you create each promotion there is a section for 'Special Conditions'. In this area, in addition to any height, age, weight, fitness restrictions you can also put 'Valid only in Weekday evenings' or 'Only available on certain dates'.

Vouchers: We have a 2 month waiting list for our flights, is it worth us advertising with you?

Yes. Because of the way that promotions are handled, it is possible. When you create each promotion we have a section for 'Special Conditions'. In this area, in addition to any height, age, weight, fitness restrictions you can also put 'To avoid disappointment it is suggested that you book at least two months in advance' or something similar.

Vouchers: We only fly on certain dates each year. Is it worth me advertising these?

Yes. Because of the way that promotions are handled this is perfectly possible and some of our operators already do it. When you create each promotion there is a section for 'Special Conditions'. In this area, in addition to any height, age, weight, fitness restrictions you can also put 'Only available on certain dates'.

Vouchers: We need to send out instructions to potential visitors about particular safety information. With our own vouchers this is sent out with them. How can this be done?

This is generally applicable to smaller locations with only one (or maybe two operators). Information on how to get to all the airfields and venues used by us are on our site. In addition to the written directions, it is possible to include more specific directions on where people should go and where they should report to. This is already in place for some of our operators.

Promos: I need to be sure that I still get the same income for my flights. Will you guarantee that?

Yes! It is not in our interest (or yours) for us to get you to discount the prices of your experiences. At best this means you do not want to do future business with us and at worst it could put you out of business. This is in no-one's interest. When you create a promotion, you need to decide on the price that it will sell for - there is a calculator tool to work it out. All you have to know is whether or not you are VAT registered and how much you want to get for the voucher sale. The rest is done for you.

Promos: Are there restrictions on what I can promote/what wording I can use?

All that we ask is that the details that your promotion contains are accurate and that what is described is what the customer will get. In addition we do have a couple of simple rules - your company name, telephone number, url or other details MUST NOT appear in the promotion.